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Refund & Cancellation Policy – Help by Genie

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Last Updated: 25 Aug 2025

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At Help by Genie, our mission is to deliver efficient, customized virtual assistant services—including Administrative Support, Customer Support, Project Management, and Social Media Management—designed to help your business thrive. This Refund & Cancellation Policy applies to all paid services or subscription plans you may purchase.

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1. Free Consultations (If Applicable)

Any initial or exploratory consultations offered free of charge are non-refundable, as no payment is collected.

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2. Paid Services — Refund and Cancellation Terms

  • Refund Eligibility

    • Eligible if requested within 7 days of purchase, provided the service has not been fully delivered or used.

    • To initiate a refund, please provide your purchase details and an explanation of why you're requesting it.

  • Non-Refundable Situations

    • Services already delivered or substantially completed cannot be refunded.

    • Personalized packages, custom deliverables, or one-off tasks (e.g., a completed project plan or social media post set) are not refundable once delivered.

  • Subscription Cancellation

    • For recurring services, you may cancel at any time via your account dashboard or by emailing our support team.

    • Cancellation halts future billing. However, payments already processed are non-refundable unless otherwise stated.

 

3. How to Request a Refund or Cancellation

To submit a request, contact:

Help by Genie Support
Email: support@helpbygenie.com
Website: https://www.helpbygenie.com

Please include your name, email, service purchased, date of purchase, and reason for the request. We aim to respond within 5–7 business days.

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4. Policy Updates

This policy may evolve as your service offerings grow. We’ll post any changes here with an updated “Last Updated” date.

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5. Disclaimer

Disclaimer: HelpByGenie is an independent platform that provides information on how to reach customer service and customer support numbers. We are not affiliated with or endorsed by any brand or company mentioned.

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Summary Table

Scenario - Refund Eligibility - Notes

Free consultation - Not applicable - No payment involved

Paid services, - Unused - Eligible within 7 daysProof required; - service not delivered

Paid services, -  partially used - Typically non-refundable - Unless exceptional circumstances apply

Subscription cancellation - Yes—no future billing - No refund of already paid fees

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This structure ensures clarity for clients and signals strong compliance for advertising platforms. Would you like to add exception cases (like technical failures or unmet deliverables) where partial refunds might be considered—or perhaps a rescheduling policy for recurring services?

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