A virtual assistant is a remote professional who provides administrative, creative, or technical support to businesses or individuals. They handle tasks such as scheduling, email management, social media, web creation, research, data entry, and more, allowing clients to focus on their core activities.

We offer a wide range of services including administrative support, email management, scheduling, data entry, business development, customer service, social media management, website creation, research and more. If you have specific needs, feel free to ask or see our services page here

By outsourcing tasks to Help by Genie, you can free up valuable time and resources. We handle a variety of tasks, from administrative duties to creative and technical support, allowing you to focus on strategic aspects of your business. With our assistance, you can boost productivity, reduce stress, and achieve a better work-life balance.

Help by Genie can save you money by providing flexible, on-demand support without the need for hiring full-time staff. You only pay for the services you need, reducing overhead costs like salaries, benefits, and office space, while increasing efficiency and productivity.

We priorities the security and confidentiality of your business information. At Virtual Support Genie, we implement strict data protection measures, including the use of secure online communication platforms and encryption technologies. We are bound by confidentiality agreements and adhere to best practices to safeguard your sensitive data. We are fully compliant with UK and EU GDPR regulations, ensuring that your information is handled with the highest standards of privacy. For more details, please refer to our privacy policy

Absolutely! We understand that some tasks require immediate attention. We are available to assist you with urgent assignments and ensure timely completion. Simply provide us with the details, and we will priorities your tasks accordingly.

Our standard working hours are 8 AM – 6 PM GMT +1 Monday to Friday, but as we have clients in different time zones, we can be flexible depending on your needs. Please let us know your preferred schedule.

Our Support staff are available 24 Hours and 7 days for your help.

While we can work with clients from various industries, at Help by Genie, we specialize in serving the financial and legal industries, leveraging over 10 years of experience in these fields. With a strong background in financial administration, legal practice, and business development, we are uniquely positioned to support professionals in wealth management, financial advising, law, and regulatory compliance.

Additionally, our hands-on experience in running successful businesses enables us to assist small business owners across various sectors with their administrative, marketing, and operational needs.

Whether you’re in finance, law, or entrepreneurship, we have the expertise to support your goals.

Whether you're searching for any customer service or technical work and having difficulty finding a right contact for your need our experts can help your finding and navigating through the difficulties.

At Help by Genie, we use Toggl to track time and manage tasks efficiently. This tool allows us to monitor the time spent on each task accurately, ensuring transparency and productivity. We provide regular reports to our clients, detailing the hours worked and progress made, so you’re always informed about how your projects are advancing. This system ensures that our work is aligned with your expectations, helping us deliver results on time and within budget.

At Help by Genie, we tailor our communication to meet your preferences and needs. We primarily use Microsoft Teams and Google Meet for seamless collaboration, as they integrate well with other productivity tools and offer robust features like chat, file sharing, and project management. For straightforward video calls and meetings, we rely on Zoom due to its reliability and user-friendly interface. If you prefer simplicity, we can also use Skype for quick calls.

Our goal is to ensure clear, efficient communication, so we’re flexible in choosing the platform that works best for you.

Yes, we offer a free 30-Minute Consultation, it is an initial meeting by either phone or video call to understand your requirements and provide information on how we can assist you.